what we do
A SOLID BRIDGE BETWEEN MANUFACTURERS AND THE FOREIGN MARKET
OUR SERVICES
Alongside the companies and the end foreign customers providing a service that leaves nothing to chance.
Sales back office
Commercial activities for the promotion of the represented companies.
Services on the territory
Operational activities in the foreign territory in favor of the represented companies.
Customer support
Commercial services aimed at final foreign customers.
SALES BACK OFFICE
- Scouting/prospecting on the reference markets to identify new contacts and business opportunities, with the creation and management of the database;
- Mailing activities directed to new contacts for the promotion of the brands;
- Newsletter sending activities to active customers to report events, changes to sales conditions, new product and collection releases, and other relevant information;
- Promotion of the represented brands on corporate sales channels: website, LinkedIn, Instagram, etc.
- Support for the organization of events at the offices of final foreign customers (showrooms, presentations at architectural firms, etc.);
- Assistance in organizing visits by foreign customers at the offices of the represented company;
- Project management with coordination activities between the represented company and the end customer;
- Support in the management of any complaints regarding production defects, changes in delivery times, prices etc.
SERVICES IN THE TERRITORY
- Commercial support and presence during the main trade fairs;
- The entourage of the customers to the offices of the represented company during organized visits;
- Direct activity of Area Managers with end customers;
- Promotion of the brand through direct distribution of the related sales tools (catalogues, price lists, samples, etc.);
- Continuous updating of sales tools;
- Training activities for sellers;
- Negotiations for the closing of orders;
- Commercial and logistical support during the visits of the Export Managers of the represented company to end foreign customers;
- Direct introduction and promotion of brands to active customers and new contacts;
- Management of the opening of new accounts and/or stores based on the saturation of the reference markets (in coordination with the company’s Export Managers)
- Participation in events organized by foreign customers for the represented brands
SERVICES IN THE TERRITORY
- Commercial support and presence during the main trade fairs;
- The entourage of the customers to the offices of the represented company during organized visits;
- Direct activity of Area Managers with end customers;
- Promotion of the brand through direct distribution of the related sales tools (catalogues, price lists, samples, etc.);
- Continuous updating of sales tools;
- Training activities for sellers;
- Negotiations for the closing of orders;
- Commercial and logistical support during the visits of the Export Managers of the represented company to end foreign customers;
- Direct introduction and promotion of brands to active customers and new contacts;
- Management of the opening of new accounts and/or stores based on the saturation of the reference markets (in coordination with the company’s Export Managers)
- Participation in events organized by foreign customers for the represented brands
CUSTOMER SUPPORT
- Support in managing communication with suppliers;
- Direct assistance in the management of sales documents (offers, orders, invoices, etc.);
- Technical/sale support for the control of offers sent by suppliers;
- Logistic support for the organization of visits to suppliers;
- Continuous updating of sales tools (catalogues, price lists, samples, etc.) with particular care to samples in use;
- Constant updating via newsletter on the news introduced by suppliers (prices, new products and collection releases, details on participation in fairs, etc.);
- Support in the management of marketing activities (publications in magazines, etc.);
- Brokerage activities directed to suppliers relating to the sales conditions of supply.
